Frequently Asked Questions

What do I do if I forget my password?

Go to!gateway and click on the "Login Help" button. Read the information posted there. If you need your password reset, click on the "Reset Password" button.

There's something wrong with my essay. Some of the punctuation marks are altered by the Web site.

If you want to retain the formatting of your essays, you should submit them as attachments. Pasting them into the editor may alter some characters, depending on the versions of software students are using. This is rare, but it happens with Mac users/versions of software.

I can't log in to my class

Make sure you followed the guidelines found here for logging in to your class. If you still can't log in, contact technical support and include the following in your voicemail or email:

  • Full Name
  • Student ID Number
  • Phone Number
  • Email Address

Note: If you missed the midterm, you are denied access to the web site until you schedule a make-up date. Please call us at (818) 833-3594 to schedule an exam date.

What types of files can I upload as attachments in the discussion forums?

This is a list of allowable file types in the Discussions & Private Messages forum. Your files must include the proper suffix in order to upload as an attachment.

Image/Photo: .bmp, .jpg/.jpeg, .gif, .png, .psd, .tiff, .swf
Media: .midi, .mov,.wav, .mp3
Document: .doc, .pdf, .xls, .ppt, .pps, .htm/.html
Utilities: .gz, .tar, .zip, .sit/.sitx

The following file types are NOT allowed: .exe, .bat, .pif, .bin.

What is the maximum file size for uploads?

5 MB.

I can't take my quiz

Only your instructor can re-open a quiz for you. Please email your instructor as soon as possible explaining your situation. It is usually easier to reach your instructor by email than by telephone.

My teacher says that she has sent some announcements to us using email, but I didn't get them. Why not?

There are two issues here:

1. The email account you use might not be the same one that ETUDES is sending to. You can check this following these steps:
a. Click on the Update Details button at the bottom of the page. Now email will be sent to the updated email address.

b. After you log into your ETUDES account, you'll be in MyWorkspace. Click on the Account link in the left nav menu.

c. Click on the Modify Details button at the bottom of the window.

d. On the Account Details page that appears, put your correct email address into the correct box. (Notice that you can also change your name and password here, too. But remember that this only affects your ETUDES account. You'll need to contact Admissions & Records to make changes school-wide.

2. It could be that you're receiving the emails, but your email program is automatically sorting the messages into your bulk/junk folder. This is particularly true if you're using hotmail or yahoo as your email account. You can try adding your ETUDES class email address to your address book so that it will be recognized as not junk, or just get into the habit of looking in your bulk/junk folder for class emails.

I can't login to the discussion forum

You do not need to login to the discussion forum. Simply go to the topic that you want to reply to and click the "Reply" link below it. The next web page will contain a text box where you can type your full name

How do I get to the top level, or home page, of a tool?
I seem to get stuck in an open assignment or lesson and can't get out.

That little icon to the left of each tool's title (looks like the Jiffy Lube logo) is a link back to that tool's beginning (table of contents) page.

For example, if you are reading a lesson in the Modules area, you will return to the list of modules when you click on the icon. If you are reading a discussion posting, you will return to the Discussions Main Page when you click on the icon. All the rest of the tools have one of those Jiffy Lube icons and they all work the same way.

(By the way, we are calling it a Jiffy Lube icon because it is a curly arrow that looks like Jiffy Lube's logo. It's not really related to Jiffy Lube at all.)

When I login to my ETUDES-NG account, there is no way to get to my class(es). All I see is 'MyWorkspace.' Why can't I see my class listed there?

You have been dropped by Admissions (perhaps due to non-payment) and you are no longer officially enrolled. You must clear your Admissions issues and get re-registered before you'll be able to access the course again. It usually takes 12-24 hours before you will be entered back into the system after you have cleared things up.

Do I have to attend all four campuses?

No. For each class, you only have to attend one weekend meeting at the campus and time most convenient to you.

Where is the campus I want to attend?

Click here for directions and maps to the campuses.