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The Student Complaint/Grievance Procedure is designed to provide a prompt and equitable means for resolving student complaints. Follow these instructions, depending on the type of complaint you have:
GENERAL COMPLAINTS
A general student complaint may be filed by a student who feels an action of a College staff member, office, or group violates an existing College rule, policy, or procedure or other local, state, or federal law. For general complaints, please follow the steps below.
GENERAL COMPLAINTS STEP I – INFORMAL RESOLUTION
Students that have a complaint should be encouraged to seek an informal remedy, as described in the steps below. The student is expected to complete the following steps before making a formal complaint.
- Meet with the person with whom the student has a complaint (whenever possible). If there is no resolution, proceed to step 2.
- Meet with that person's immediate supervisor. If there is no resolution, proceed to step 3.
- Meet with the appropriate college Administrator/Dean (see Chart One below). If there is no resolution, proceed to step 4.
- Meet with the area Vice President (see Chart Two below). If there still no resolution, proceed to General Complaints Step II Formal Resolution (below).
Chart one
| College Administrator/Dean |
Area of Responsibility
|
Phone number & Email
|
|
Dean Madelline Hernandez
|
Dual Enrollment courses, Sunland Tujunga Campus, Chicano Studies, Social Sciences
|
818-364-7618
hernandmk@lamission.edu
|
|
Dean Carlos Gonzalez
|
Admissions & Records, Outreach and Recruitment, Student Success Center, ASO, Career Center, TRiO, METAS, Dream Center, Wellness Center
|
818-364-7778
gonzalcr@lamission.edu
|
|
Dean Ludi Villegas-Vidal
|
EOP&S/Student Services, General Counseling, International Students, EOPS, CARE, CAFYES, L.A. Promise, Student Discipline
|
818-364-7643
villegl@lamission.edu
|
|
Dean Marla Uliana
|
CalWORKS, PS/MAPP/FKCE/YESS-LA, Kinesiology/Health, Child and Family Studies, Culinary Arts, Business and Law, Instructional Counseling, Arts, Media & Performance
|
818-364-7729
ulianamr@lamission.edu
|
|
Dean Sarah Master
|
Institutional research
|
818-364-7788
mastersl@lamission.edu
|
|
Assistant Dean Fabiola Mora
|
Math/Computer Science/Engineering/Academic Prep, Life Sciences, Physical Sciences
|
818-364-7644
morafp@lamission.edu
|
|
Acting Dean Kelly William Enos
|
CASAS/ESL Assessment, Adult Education/Noncredit, English/Journalism/Communication Studies, ESL Credit/Noncredit/Linguistics/Sociology Foreign Languages, Library, Learning Resource Center.
|
818-364-7758
enoskw@lamission.edu
|
Chart Two
GENERAL COMPLAINTS STEP II – FORMAL RESOLUTION
Students unable to resolve their complaint through the informal process outlined above, may file a formal complaint by completing and sending the following form:
E-55 Form for Final Grade Disputes only
Ombudsperson webpage for grade disputes
For all other disputes/complaints, complete one of the two following forms:
Online Student Complaint/Grievance Form
Downloadable/Printable Student Complaint/Grievance Form
SEXUAL HARASSMENT
If you feel you have been the victim of sexual harassment or sexual abuse as a student click here for more information.
UNLAWFUL DISCRIMINATION
If you feel you have been treated unfairly or differently compared to other people click here for more information.