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Los Angeles Mission College > Information Technology > Support
- Telephone/Computer/Printer/Web Work Request Instructions
- Plant Facilities Online Work Request Instructions
- Online Student Tutoring Referral How-To
- Email Support
- How to archive cc:mail messages (331kb, PDF)
- How to change email password (209kb, PDF)
- Using Outlook Web Access (OWA) basics (908kb, PDF)
- How to minimize SPAM in your mailbox (114k, PDF)
Documentations
E-Mail Safety
Never open unexpected attachments. If someone sends you an attachment, do not open it until you are certain the attachment is not dangerous. It may inconvenience but it is far better than accidentally installing a virus or backdoor into your system.
Before clicking on unknown links received in your email message, make sure they lead where you think they should be. To do so, hovering your mouse over a link, you will see where the link will actually take you.
Avoid being “phished”. Con artists try to trick you by asking you to provide your personal information through email as they were a vendor such as PayPal or Citibank with which you normally do business. More on phishing …. http://www.microsoft.com/athome/security/email/phishing.mspx
Avoid being “spammed”. Don’t reply to unsolicited messages or “spam” mail, or other offensive email. By responding, you only confirm that you are a person with an active email address who can be continually receiving unwanted email solicitations.
Email address should be given only to trusted business and vendors. Avoid giving out your email address for personal reasons.
If an email offers something that it sounds too good to be true, it is probably too good to be true.
E-Mail Professionally
Avoid forwarding the day’s joke, or chain letters. These are not appreciated and often end up clogging up others inboxes. These chain letters can appear to be notices of computer viruses, good luck wishes …
Email is NOT Instantaneous. The new email system definitely improves the speed of delivering and receiving a message. However, be kind and don’t assume that your urgent message will be received and acted on within seconds of your pressing the “Send” button.
Frequently Asked Questions
You can view the E-Mail FAQ by Clicking Here.
Training Workshops
- Click Here for workshops @ LA Mission.
Computer-Based Training
Microsoft Outlook Demos:
- Get started with e-mail
http://office.microsoft.com/en-us/assistance/HA012249151033.aspx - Sort and view email messages
http://office.microsoft.com/en-us/assistance/HA012132421033.aspx - Delegate effectively
http://office.microsoft.com/en-us/assistance/HA011646071033.aspx - Junk mail and spammers meet their match in Outlook
http://office.microsoft.com/en-us/assistance/HA010930811033.aspx - Stop the spam
http://office.microsoft.com/en-us/assistance/HA012249201033.aspx - Manage your tasks with Outlook
http://office.microsoft.com/en-us/assistance/HA010929451033.aspx - Make the most of 15 minutes in Outlook 2003
http://office.microsoft.com/en-us/assistance/HA011361461033.aspx
Outlook Courses:
Microsoft Assistance:
From Foundation of California Community Colleges (FCCC)
Foundation of California Community colleges provides a free self-paced training to faculty, staff. As long as you have an email account with Mission college, you can apply on line via this link: https://www.foundationccc.org/FCCC/Training/training_apply.asp
Got a problem you want to tell us about? NO problem …we will help you!
On-line request
- Click Here to report a telephone / computer problem (From Campus Only).
One-on-One Consultation with IT Professional staff
- Consultation may be a brief phone call or conversation with one of our staff members. You can reach our professional staff at extension 7608.